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Can I get a new number for my handset and keep the old number with Royal Mobile?

Yes! As far as your registered number is active you can get a new number for your handset and continue using your Royal Mobile account.

Can I register from one country and carry it with me to a different country?

Yes! You can use roaming data pack or Wi-Fi connection from anywhere in the world.

Does Royal Mobile send notifications?

Yes we do send email notifications if you have set your email address. This includes payment notifications and low balance notifications.

How do I turn off notifications?

You can disable the popup notifications under the settings menu.

How can I turn on/off notification sound?

You can set the sound settings under the settings menu.

How to find friends who also use Royal Mobile?

Use the ‘find friends’ options to search for friends. If you have them already in your contacts you can see them when you click on the Royal Mobile icon.

Can I transfer contacts from one Royal Mobile account to another?

No! You cannot transfer contacts however you can send the contact as a chat/sms message.

Can I share location?

Yes you can share location which is available in the chat window.

How to block Royal Mobile users?

You can block a user under their contact details in the contact menu.

What are loyalty offers?

We do offer selected customers with free minutes and free credits. This is for customers who top up regularly.

How much bandwidth does Royal Mobile need?

Very minimal, you can always check the usage in your smart phone.

What should I do if my phone is lost or stolen?

Inform the customer service and get your password changed.

I cannot access to the login portal. What do I do?

Contact our customer services on helpdesk@royalmobileapp.com. You may be asked additional questions to verify your account.

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